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TERMS & CONDITIONS 

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All personal information is considered private and confidential and will not be shared or sold to any third party without your written permission.

 

In order to provide the most appropriate and helpful recommendations, we must receive thorough and accurate information from you, the client. We ask that all families be as honest as possible when sharing information with us.

 

I agree to check with my GP if my baby has any medical conditions which prevent them from being sleep trained safely.

 

I agree to disclose any medical condition to the baby sleep consultant which my baby has.

 

Southern Downs Infant & Child Sleep Consultant may only use shared information, communication, testimonials, or media by obtaining expressed permission by the parent/guardian, unless posted publicly on social media/our website. Content my be used across all Southern Downs Infant & Child Sleep Consultant platforms.

 

I agree to follow safe sleeping practices in line with the AAP safe sleep guidelines and recommendations including. I agree to notify my consultant of any unsafe sleep practices, and understand my consultant is not liable for my baby’s safety, I am. We reserve the right to suspend or terminate services without refund due to unsafe conditions, such as continued refusal to observe safe sleep practices, lack of medical clearance or withholding of pertinent information.

 

Many tools and techniques we recommend are derived from research-based sources and from the Baby Sleep Consultant Training platform and are not solely our intellectual property. The use of these concepts are intended for educational purposes only.

 

Assessments (including sleep plans and example routines/schedules) are Southern Downs Infant & Child Sleep Consultant’s intellectual property, and are not to be distributed. This includes, but is not limited to, sharing on personal blogs, websites, social media and within social groups. We ask that you refrain from sharing personalised plans and handouts as they may not be appropriate for all families.

 

Pricing includes all necessary taxes and fees.

 

Once we have sent you the personalised assessment and sleep plan, no full refunds will be issued.

 

Payment must be made in the form of credit card or PayPal prior to when the Sleep Program is written. Upon receiving your completed intake form we will issue an invoice for payment to be made in full within 48hrs. Upon receiving this payment we will commence work on your sleep program.

 

Prices are subject to change without notice, however changes will only affect future options, not ongoing packages. We reserve the right to customise and alter packages and pricing as desired.

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In no event will Southern Downs Infant & Child Sleep Consultant be held liable for indirect damages and expense resulting from the information provided in our packages, services, website or affiliated sites. Our services are not a substitute for professional medical or mental health care and should not be used as such. All advice is supplemental and is the parent’s/guardians responsibility to seek necessary care when needed.

 

Travel charges are set as first 25km FREE, 70c per km there after is added to your home consult or coffee chat.

 

Any changes you make to your baby’s sleeping or eating arrangements are your decision and we at Southern Downs Infant & Child Sleep Consultant only make suggestions for change, of which you are responsible for choosing to implement.

Southern Downs Infant & Child Sleep Consultant is not liable for losses due to delayed, canceled, or refunded services that arise from unforeseeable events beyond our reasonable control.

 

Please be aware that we do not work on Sundays. All forms of contact received on Sunday will be responded to on Monday.

 

Should a complaint need to be filed, please direct it to sdsleepconsultant@gmail.com. A response will be received within 2 business days. We strive to work cooperatively to resolve all issues in a timely and respectful manner.

 

 

 

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The following Terms and Conditions govern this Southern Downs Infant & Child Sleep Consultant Web site. Your use of this site constitutes your agreement with these terms. If you do not agree to these terms, do not use this Web site.

Southern Downs Infant & Child Sleep Consultant provides the https://sdsleepconsultant.wixsite.com/sleep web site to promote broad consumer understanding and knowledge of various health topics, including family and child sleep practices. All the information on this Web site is published in good faith and for general information and educational purpose only. The information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen. Never disregard professional medical advice or delay in seeking it because of something you have read on this site.

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Other Sites

From our web site, you can visit other web sites by clicking on links from our web site to theirs. While we strive to provide only links to useful and ethical web sites, we have no control over the content and nature of these sites, and the links to other web sites do not imply recommendations or endorsements for the web sites or the content found on them.

Please be also aware that when you leave our site, other sites may have different privacy policies and terms that are beyond our control.

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Follow Up Support

Your consultant will endeavor to book your follow up calls following each successful call.

Please note that follow up support can not be pushed out past 1 month of the initial consult.

Shared Activity logs will be checked by your consultant and either written on, or discussed in the phone call, not both. 

Please ensure that you communicate clearly with your consultant to ensure they can deliver the best possible service while you are working on changing your baby’s sleep patterns.

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Southern Downs Infant & Child Sleep Consultant Intellectual Property

Southern Downs Infant & Child Sleep Consultant gives you permission to download and temporarily store one or more of the pages on our Web site for viewing on a personal computer or mobile device for non-commercial use; however your use of the Web site does not grant you any intellectual property rights thereof. You may link to our content or repost our content only with attribution and link to the Southern Downs Infant & Child Sleep Consultant web site. The contents of this site, including the Southern Downs Infant & Child Sleep Consultant brand features and service marks, are protected by copyright under international conventions and other worldwide intellectual property laws. Apart from the permission stated, the reproduction, permanent storage, or retransmission of the contents of this site and all flyers, brochures, sleep assessments and emails is prohibited without the prior written consent of Southern Downs Infant & Child Sleep Consultant.

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User Generated Content

By submitting, posting, or displaying any content on the Southern Downs Infant & Child Sleep Consultant Web site, you automatically grant Southern Downs Infant & Child Sleep Consultant a worldwide, non-exclusive, royalty-free, irrevocable license to use, copy, sublicense, modify, adapt, transmit, distribute, publicly perform or display such materials on our Web site and in all other forms of media. All rights in this paragraph are granted without compensation of any sort to you.

You represent to Southern Downs Infant & Child Sleep Consultant that you own all materials you provide and/or have the unencumbered legal rights to grant the above-referenced license with respect to all materials you provide. You further represent and warrant that such materials do not infringe any third party copyrights or other third party intellectual property rights.

Southern Downs Infant & Child Sleep Consultant may remove any content or suspend any user from its Web site in its sole discretion, including but not limited to a user’s interference with others’ use of the site, or obscene or inappropriate comments.

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Disclaimer And Limitation Of Liability

USE OF THE SITES IS AT YOUR OWN RISK. THE MATERIALS, INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITES AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SOUTHERN DOWNS INFANT & CHILD SLEEP CONSULTANT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUTHERN DOWNS INFANT & CHILD SLEEP CONSULTANT DOES NOT WARRANT THAT THE SITES OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE SITES OR THE SERVERS THAT MAKE SERVICES AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY MAINTENANCE, REPAIR OR CORRECTION. SOUTHERN DOWNS INFANT & CHILD SLEEP CONSULTANT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITES OR MATERIALS ON THE SITES OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE. SOUTHERN DOWNS INFANT & CHILD SLEEP CONSULTANT ASSUMES NO LIABILITY FOR THE CONTENT OF THE SITES OR OUR ASSESSMENTS, DOES NOT REPRESENT OR WARRANT THAT USE OF THE CONTENT WILL NOT INFRINGE RIGHTS OF THIRD PARTIES AND HAS NO RESPONSIBILITY OR LIABILITY OF ACTIONS OF THIRD PARTIES OR FOR CONTENT PROVIDED BY OTHERS. IN NO EVENT SHALL SOUTHERN DOWNS INFANT & CHILD SLEEP CONSULTANT, ITS AFFILIATES EMPLOYEES, AGENTS OR CONTENT PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY AMOUNT OF DIRECT DAMAGES IN EXCESS OF $100.

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Indemnification

You agree to indemnify, defend, and hold harmless Southern Downs Infant & Child Sleep Consultant and its partners, affiliates, suppliers, licensors, employees, representatives, contractors, agents, and content providers from any and all claims, including but not limited to attorneys feeds, arising from or related to 1) content or information you provide; 2) Southern Downs Infant & Child Sleep Consultant’ use of information you provide; and 3) your breach of this Agreement.

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Termination

Southern Downs Infant & Child Sleep Consultant may terminate or restrict your use of the Web Site or any part of the site at any time for any reason without notice. In the event of termination, you are no longer authorized to access the part of the Web site affected by such termination or restriction.

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Privacy Policy

This privacy notice discloses the privacy practices for Southern Downs Infant & Child Sleep Consultant. This privacy notice applies solely to information collected by this Web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the Web site and how it is used and with whom it may be shared

  • What choices are available to you regarding the use of your data

  • The security procedures in place to protect the misuse of your information

  • How you can correct any inaccuracies in the information

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Information Collection, Use, And Sharing

We only have access to collect personally identifiable information that you voluntarily give us such as; name, address, phone, and billing information via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your personally identifiable information to respond to you, regarding the reason you contacted us. We may share your personally identifiable information with other members of our staff for consultative purposes to discuss your case. We will not share it with any third party outside of our organization, other than as necessary to provide your services, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

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Your Access To And Control Over Information

You can do the following at any time by contacting us via the email address given on our Web site:

  • See what data we have about you, if any

  • Change/correct any data we have about you

  • Have us delete any data we have about you

  • Express any concern you have about our use of your data

You may opt out of any future contact from us at anytime. Please allow up to [4] weeks for us to respond to your requests and to adopt any changes to your account.

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Security

We take precautions to protect your information. You may submit information through our Web site. Please be aware that it is possible for information transferred through our Web site to be intercepted through electronic means.

We securely process payments through paypal. We never have access to your credit card information or account information. Please visit the paypal payment policy to learn more about their policies.

We also protect your information offline. Only employees, contractors, or suppliers who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on January 01, 2019.

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